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Frequently Asked Questions

Get your questions answered!

All

You'll need a camera, the Webcaster X2 (provided by us) and an internet connection. You begin by connecting your camera to the Webcaster and connecting your Webcaster to your internet (WiFi or wired). Then just schedule your events and they will stream automatically at the proper time!
Yes!Viewers can view your stream from just about any device from mobile phones, to tablets, computers and even the Roku and Apple TV.
Every account includes the location to view the stream. The wedding couple can promote the site with their family and wedding party. You can also embed your streaming platform, your media vault and even countdown timers onto your existing site. You can even customize your streaming platform so it matches your website perfectly and looks awesome!
Yes! We provide the ability to also send your stream to your Facebook page while also streaming to your venue website or at the personalized URL. We even provide detail instructions including a video showing you how it's done.

We provide two options to send your stream to Facebook. The first option requires an encoder capable of sending multiple streams (ie - vMix, Wirecast, etc.). With this option, you can send your stream to your venue website and Facebook simultaneously at no additional fee. We also provide an option to send your stream to your venue website and we'll automatically forward your stream to Facebook, Youtube and Twitter! There is an additional monthly fee for this option.
Yes! You can record your services! You can use the automated DVR which will automatically record your services on the server every time you conduct an event. There is no additional cost to store your video and there is unlimited space provided.
When choosing a camera, keep this in mind: The darker your event and the further the camera is from your subject, the higher quality video camera you will need. If your event area is fairly bright and your subjects are not too far from the camera, a consumer grade camcorder will suffice. Although the better your camera, the better your broadcast quality. There are also other considerations that will affect your broadcast quality including lighting, your upload broadcast speed, etc. We recommend that you start with the most affordable camera per your budget and experiment with lighting, camera positions, etc.
Streaming Equipment recommendations are much like car recommendations. What's your budget? What's your expectations? We've found that there are good solutions for every size budget. You'll be surprised how easy and inexpensive it can be to stream your services. Check out our equipment recommendations here.
Your internet upload speed is the primary factor with broadcasting (download speed is not a factor). You will need at least a DSL speed internet connection at the venue to broadcast a high quality stream. We recommend that you broadcast at 1000 kbps for a medium quality stream. At this rate, you would need a consistent upload speed from your venue of at least 2000 kbps. If you are broadcasting multiple streams at various bandwidths, your upload speed will need to accommodate the sum of the all streams.
During the 30 day free trial, everything is included for free. After the free trial, it's $199 per month and includes unlimited bandwidth.
It's a matter of "You get what you pay for". Here's a short list of ways you'll pay for streaming to a free service:
  • Free services WILL post unwanted ads on your live wedding service
  • Free services WILL block your live event when its algorithm detects copyrighted music. And they don't care if you already have a license for the music.
  • Free services WILL NOT allow you to embed your live stream on your venue website. Youtube will allow an embed, but the embed changes for every live stream event (this will drive your webmaster crazy!).
  • Free services WILL NOT allow you to customize your streaming platform to match your venue and your website.
  • Free services DO NOT provide any support. Ever.
  • Free services DO NOT provide detail analytics.
  • Free services CANNOT protect your event and your live stream service. There's no way to ban unwanted online visitors from disrupting your service and your guests online.
Absolutely! We recommend that you first test your system prior to broadcasting your service to ensure you have the settings correct. Then go ahead and broadcast your events during the free trial to get the full experience.
We provide all the technical help you'll need, but it's actually very simple to get started. Just connect your camera to your provided Webcaster and then connect the Webcaster to your network (WiFi or wired), schedule your events and you're ready to stream!
Absolutely! We provide an option to select your default language and everything on the streaming platform converts to that language automatically. Right now we offer an English, Spanish, Portuguese and French versions.

Streaming

You'll need a camera, the Webcaster X2 (provided by us) and an internet connection. You begin by connecting your camera to the Webcaster and connecting your Webcaster to your internet (WiFi or wired). Then just schedule your events and they will stream automatically at the proper time!
Yes!Viewers can view your stream from just about any device from mobile phones, to tablets, computers and even the Roku and Apple TV.

Equipment

When choosing a camera, keep this in mind: The darker your event and the further the camera is from your subject, the higher quality video camera you will need. If your event area is fairly bright and your subjects are not too far from the camera, a consumer grade camcorder will suffice. Although the better your camera, the better your broadcast quality. There are also other considerations that will affect your broadcast quality including lighting, your upload broadcast speed, etc. We recommend that you start with the most affordable camera per your budget and experiment with lighting, camera positions, etc.
Streaming Equipment recommendations are much like car recommendations. What's your budget? What's your expectations? We've found that there are good solutions for every size budget. You'll be surprised how easy and inexpensive it can be to stream your services. Check out our equipment recommendations here.
Your internet upload speed is the primary factor with broadcasting (download speed is not a factor). You will need at least a DSL speed internet connection at the venue to broadcast a high quality stream. We recommend that you broadcast at 1000 kbps for a medium quality stream. At this rate, you would need a consistent upload speed from your venue of at least 2000 kbps. If you are broadcasting multiple streams at various bandwidths, your upload speed will need to accommodate the sum of the all streams.

Integrations

Yes! We provide the ability to also send your stream to your Facebook page while also streaming to your venue website or at the personalized URL. We even provide detail instructions including a video showing you how it's done.

We provide two options to send your stream to Facebook. The first option requires an encoder capable of sending multiple streams (ie - vMix, Wirecast, etc.). With this option, you can send your stream to your venue website and Facebook simultaneously at no additional fee. We also provide an option to send your stream to your venue website and we'll automatically forward your stream to Facebook, Youtube and Twitter! There is an additional monthly fee for this option.

Cost

Yes! You can record your services! You can use the automated DVR which will automatically record your services on the server every time you conduct an event. There is no additional cost to store your video and there is unlimited space provided.
During the 30 day free trial, everything is included for free. After the free trial, it's $199 per month and includes unlimited bandwidth.
It's a matter of "You get what you pay for". Here's a short list of ways you'll pay for streaming to a free service:
  • Free services WILL post unwanted ads on your live wedding service
  • Free services WILL block your live event when its algorithm detects copyrighted music. And they don't care if you already have a license for the music.
  • Free services WILL NOT allow you to embed your live stream on your venue website. Youtube will allow an embed, but the embed changes for every live stream event (this will drive your webmaster crazy!).
  • Free services WILL NOT allow you to customize your streaming platform to match your venue and your website.
  • Free services DO NOT provide any support. Ever.
  • Free services DO NOT provide detail analytics.
  • Free services CANNOT protect your event and your live stream service. There's no way to ban unwanted online visitors from disrupting your service and your guests online.